At Mahalakshmi, we want you to be happy with your purchase. If for any reason you are not satisfied, we offer a simple and transparent return & refund process.
Returns are accepted within 7–14 days of delivery.
Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
Proof of purchase (order receipt or confirmation email) is required.
Certain items are non-returnable for hygiene reasons (e.g., innerwear, accessories, custom-stitched products).
Once we receive and inspect your return, we will notify you of the approval or rejection.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping charges are non-refundable.
We offer exchanges for size or product variations.
If the desired item is not available, a refund will be issued as per the above process.
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos of the product.
We will arrange for a replacement or issue a full refund (including shipping charges).
Customers are responsible for return shipping costs unless the return is due to an error from our side (defective or incorrect item).
Items marked as Final Sale or purchased during clearance/discount events cannot be returned or refunded.
To initiate a return, please contact us at:
Email:- info@mahalakshmi.store
Phone:- 8889021695
Address:- Shiv Nagar Market, Bhopal, MP
Our customer support team will guide you through the return process.